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Personal Teller Machine

Face-to-face service that fits your schedule.

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What is a PTM?

Wings is dedicated to investing in technology that creates a better banking experience for our members and allows us to expand availability of our services! A Personal Teller Machine, or PTM, does just that – it looks like an ATM but gives members the ability to have real-time, private conversations with a Wings Personal Teller who is located at our headquarters.

Our Personal Teller service combines face-to-face service with self-service convenience. Just touch the screen for:
- Live video chat with a Personal Teller
- Most teller services available
- Expanded service schedule

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Personal Service. Extra Convenience.

Do more with Wings Personal Teller, which allows members to make deposits, withdrawals, transfers, cash checks, make loan payments and more! Get started using the Personal Teller in two easy steps:

  • Step 1:
    Touch the screen to be connected with a live Personal Teller, or insert your debit card to use the ATM

  • Step 2:
    If you requested a Personal Teller you’ll be automatically connected. If using ATM, continue with self-service functions.

Common Questions About PTMs

View All FAQs

What is a PTM?

A Personal Teller Machine looks like an ATM, but a member can have real-time, face-to-face conversation with a Wings Personal Teller. A video camera on each side allows the member to interact with the Personal Teller located at our corporate offices. Sound is carried through speakers, a handset, or an optional headphone jack on the PTM.

What does the PTM do?

The PTM has a camera for face-to-face transactions, a touch screen so members can enter information, a scanner to scan ID, audio via handset, earbud or speaker, receipt printer, cash and check acceptors, and it functions as a regular ATM when Personal Tellers are not available.

Is there a fee to use a PTM?

No, using a PTM is the same as going to a teller window inside a branch. There are no additional fees.

What transactions can a member complete using a PTM?

Members can do just about every transaction they can do with a teller inside one of our branches. Members can make deposits, withdrawals, transfers, cash checks, make loan payments and more!

PTMs are unable to dispense change. If a check is cashed that includes change, the change will be deposited directly into the member’s account.

Giving flight to members’ financial dreams since 1938.

Wings is a not-for-profit financial institution where members are also owners. All earnings are reinvested in the credit union in the form of higher savings yields, lower loan rates, and fewer and lower fees, as well as in-person, mobile and online service options.

 

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