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Digital Services
Whether you have questions about your account or are looking for information on digital banking, we're here to help you find the answers you need.
Review frequently asked questions, start a chat, give us a call or send us a text to answer questions about Wings products and services.
*Texts are not encrypted. Please do not send account information via text message.
General | Loans | Cards | |
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Call Us at: |
1 (800) 692-2274 |
General Questions: 1 (800) 692-2274 |
General Questions: 1 (800) 692-2274 |
Hours Available: |
Monday - Friday: 7 AM - 7 PM |
General: Loan Hotline: |
General: International: |
Wings Credit Union
14985 Glazier Avenue
Apple Valley, MN 55124
Please visit our hours and locations page to find the hours of operation of a branch near you!
2023 Holidays:
Christmas Day - Monday, December 25
2024 Holidays:
New Year’s Day - Monday, January 1
Martin Luther King Jr. Day - Monday, January 15
President’s Day - Monday, February 19
Memorial Day - Monday, May 27
Juneteenth National Independence Day - Wednesday, June 19
Independence Day - Thursday, July 4
Labor Day - Monday, September 2
Wings Day of Service - Monday, October 14
Veterans Day - Monday, November 11
Thanksgiving Day - Thursday, November 28
Christmas Day - Wednesday, December 25
Wings Credit Union's ABA/Routing number is 296076152.
The Wings Member Rewards program is a points-based loyalty platform that rewards you for using Wings’ products and services. Earn points by using your Wings Member Rewards Visa Signature® Credit Card.
Yes, however, any payment changes or cancellations must be received in Bill Pay before the payment begins processing.
Yes! Simply click the AutoPay link under individual payees to prevent missed payments.
Account history for Bill Pay transactions will be stored and available for 84 months, or 7 years. You can find this information under the Activity tab.
If the bill is paid electronically, Bill Pay will re-attempt an electronic payment within 24 business hours if the first attempt results in non-sufficient funds (NSF). If a bill is paid by paper check, the check will be returned as non-sufficient funds (NSF). The payee’s bank may resubmit the check for payment. Each time an item is presented for payment and funds are not available, a NSF fee will be charged to your account.
To notify us of your travel plans, you can set up a travel notice in digital banking by selecting Travel Notice from the menu. You can select the destination you're traveling to and the duration of your trip.
Members who apply for and receive a Wings Member Rewards Visa® Signature Credit card will be automatically enrolled in Member Rewards.
Locking your card will prevent it from being used for any transactions, including ATM deposits and withdrawals, preauthorized autopayments, and in-store and online purchases.
Yes, depending on the term length of your Certificate, the following penalties will apply:
Yes.
Members will have a grace period of 10 calendar days after the maturity date to withdraw the funds in the account without being charged an early withdrawal penalty.
Yes, you can change your checking account to the High-Yield Checking account. Your cards and account numbers will remain the same.
You can open an account online by clicking the links below or at one of our branch locations.
Open a First Class Checking account
Open a High-Yield Checking account
Open a Student Spend Checking account
Dividends are paid monthly.
Dividends are calculated based on the average daily balance in the account. If requirements are met, a higher rate will be paid for the first $25,000 and a lower rate will be paid for any amounts over $25,000.
The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period.
High-Yield Checking accounts are not eligible for Wings Members Rewards. If you currently have a First Class Checking account and want to change it to a High-Yield Checking account, you need to use your points before making the change.
This applies to members who use rewards for the debit card only. Reward points will not be affected if you also have a Wings Member Rewards Visa credit card.
Yes, you may setup Overdraft Protection with a Savings account or Line of Credit.
To earn the higher dividend rate, members must meet the following requirements:
A transaction is a PIN or signature point-of-sale purchase of over $5 in the 34 calendar days preceding the last business day of the month.
The net is calculated by counting the number of PIN and signature point-of-sale debit purchase transactions over $5 and subtracting any PIN or signature point-of-sale debit return transactions processed during that period.
Be sure that only one contactless device (say, your contactless card or mobile-payment-enabled phone) is near the terminal at one time.
Most contactless payments, including contactless Visa cards, Google Pay and Apple Pay, use the same NFC (Near Field Communication) technology.
Samsung Pay, however, works with both NFC technology and MST (Magnetic Secure Transition) technology, which can be used anywhere you can swipe.
You can still pay by inserting or swiping your card as usual.
All new and reissued cards come contactless enabled.
No, you are automatically signed up for Automated Fraud Alerts with a Wings Visa® Credit or Debit Card.
Fraud Alerts are an innovative technology that allows you to respond quickly to digital voice messages, SMS text messages and/or emails to confirm the validity of suspicious transactions.
Automated Fraud Alerts follow the standard guidelines for Fraud Detection Services. Fraud Alerts are attempted between the hours of 8am and 9pm in the member’s time zone. Inbound calls are accepted 24 hours a day, 7 days a week.
The SMS texts for fraud alerts will come from 91937.
The blocking of your card number depends on transaction(s) in question. Automated Fraud Alerts is simply another communication channel and it does not change the process already in place with Fraud Detection services today.
Yes, Wings offers two different rewards cards depending on your needs:
The Wings Member Rewards Visa Signature® Card for when you want premier card benefits, with flexible reward options and a low, variable rate:
The Wings Member Cash Rewards Visa Signature Card for when you want a premier card, with cash-back rewards and a low, variable rate:
For more information on our Member Rewards platform, please visit this page.
To apply for a Wings Visa® Credit Card
Credit card payments can be paid by a few different ways:
Yes, there is a cash advance fee of $10 or 3% of the cash advance amount (whichever is greater).
Credit score reports will be updated on a quarterly basis, in March, June, September and December.
No. A change in your credit score will not impact existing credit accounts. However, it could influence the rates you are offered on future applications for credit.
Credit scoring models weigh many different factors, including the mix of types of accounts, the number of accounts you have and the length of time you've had them.
You will need to enroll in VantageScore Credit Reporting to see your credit score. To enroll, find the VantageScore tile on your dashboard in digital banking, then agree to the disclosure. Once you have enrolled, you will see your credit score on your account dashboard.
It's important to recognize that the various scoring models use slightly different criteria to determine your credit score. Newer models like VantageScore 4.0 are designed on the most recent timeframe and represent current consumer and lending practices. More data is incorporated to give a more complete picture of your credit standing. Also:
No. The reports pulled for this are called “soft” inquiries. Soft inquiries are all credit inquiries where your credit is NOT being reviewed by a prospective lender.
A Credit Union is a not-for-profit, member-owned and member-operated financial cooperative. We offer members comprehensive financial services at very competitive rates and terms. And, we do it with the personal attention our members deserve.
Unlike banks, credit unions are member-owned financial cooperatives; so when you join Wings Credit Union, your initial $5 deposit to open a Share Savings account establishes your membership and makes you a part-owner.
Since there are no outside bank stockholders to satisfy, Wings passes on the savings to you in the form of lower mortgage and loan rates, fewer service fees and higher yields on savings and checking.
Yes, Custodial Share Savings accounts earn quarterly dividends.
A parent or guardian opening a Custodial Share Savings account will need to provide the minor child's Social Security Number or Taxpayer Identification Number.
Once the child reaches majority age, it is the responsibility of the custodian to close the account and transfer funds to the child.
Either the minor child or custodian may make deposits, but only the custodian may withdraw funds.
Yes, you may use your Wings Visa® Debit Card, but we cannot guarantee that it will work for every transaction, as international merchants use varying forms of payment acceptance.
Our recommendation would be to use our Wings Member Rewards Visa Signature® Credit Card or the Wings Member Cash Rewards Visa Signature Credit Card. These cards comes with built-in chip technology allowing for enhanced fraud protection and more flexibility while traveling internationally, as well as no foreign transaction fees
To change your PIN, login to digital banking and select the account from your dashboard, then choose "Card Details". You can also visit one of our convenient branch locations, or change it at any Wings ATM.
(Please note that in order to change your PIN at an ATM, it must be a Wings ATM.)
Your PIN acts a signature when you use your debit card for point of sale transactions and to withdraw cash from an ATM.
For security reasons, you should keep your PIN number to yourself, when the number is used we think that you made the transaction.
You can order a new debit card in digital banking by selecting the account and clicking on "Card Services" located under your balance information. From there, select "Request a New Card", confirm your address is correct and submit. Alternately, you can call Member Services at 1 (800) 692-2274 to have one ordered for you.
Learn more about our debit cards.
From a desktop computer: click your profile icon in the upper right, then select the “Log Out” button located below your name.
From a mobile device: click the menu in the lower right, then select “Log Out” located below your name.
If you don’t log out, you will be automatically logged out after a period of inactivity.
If you do not know your password and/or username, select the "Forgot Username/Password" option on the digital banking sign in screen and follow the verification instructions.
If you have been locked out of digital banking, you must contact a Member Service Representative at (952) 997-8000 during business hours so we can unlock your account.
For your security, we will lock out anyone who is unsuccessful in multiple attempts to log into your account. We want to verify that it is you who is trying to access the account and will ask personal information to reset the account login information.
Need help? Call 1 (800) 692-2274.
Open the Google Pay app and touch the plus sign in the bottom right corner, Touch Add a credit or debit card, use the camera to capture your card or manually enter the information.
If the information in your Apple account is different than what is on file with Wings, you may have to verify it is you requesting Apple Pay™. This is just an extra security step from Apple.
Simply have your card available, call the provided number, and we will work with you to verify your card. Once verified, Passbook will send a message letting you know that you may use Apple Pay.
The IRS only requires us to report dividends earned if it was over ten dollars, so if you earned less than that in dividends, you would not receive a 1099-INT.
If you receive eDocuments, you can find your tax statements in digital banking under the Documents & Statements section. If you receive paper statements, you will receive them in the mail.
Account statements; Tax documents like 1098s, 1099, and 5498; account notices.
Yes, closing costs can range from $50 - $3,000.
You may transfer available funds from your line of credit to your checking account in digital banking.
A portion of your interest may be tax-deductible (consult your tax advisor).
Making interest-only payments during the draw period can offer a lower monthly payment over that time than if you were paying on the principal plus interest. Only available for lines approved with 80% loan-to-value (LTV).
No, there are no closing costs on a Home Improvement Loan.
You can borrow up to $50,000 with a Home Improvement Loan.
A Home Improvement Loan is a one-time installment loan at a fixed rate, providing a single lump sum and predictable monthly payments over the loan’s term. The loan is not secured by a dwelling.
A Home Equity Line of Credit is a revolving, variable-rate line of credit you can draw on as is needed, over a time frame of up to 10 years.
Not at this time.
Currently you can only order and pickup foreign currency through Wings.
To make an external transfer:
You can reorder checks in two ways:
Most currencies will arrive the next business day when ordered before the cutoff time, but due to high demand please allow for an additional 2-3 days for your order delivery.
Please visit our hours and locations page to find the hours of operation of a branch near you!
2023 Holidays:
Christmas Day - Monday, December 25
2024 Holidays:
New Year’s Day - Monday, January 1
Martin Luther King Jr. Day - Monday, January 15
President’s Day - Monday, February 19
Memorial Day - Monday, May 27
Juneteenth National Independence Day - Wednesday, June 19
Independence Day - Thursday, July 4
Labor Day - Monday, September 2
Wings Day of Service - Monday, October 14
Veterans Day - Monday, November 11
Thanksgiving Day - Thursday, November 28
Christmas Day - Wednesday, December 25
Currency can be ordered any time during normal business hours, but for next- business-day delivery, orders must be placed by 2:30 p.m. CST, Monday through Friday.
Due to high demand, please allow 2-3 days for your delivery order.
Wings Credit Union's ABA/Routing number is 296076152.
Easily find an ATM within our surcharge-free ATM network - over 80,000 nationwide!
We assist members with their foreign currency needs.
Non-members are not eligible for foreign currency exchanges or pickups.
IRAs are Individual Retirement Accounts.
When Social Security and pension plans are not enough to maintain your standard of living at retirement, an Individual Retirement Account (IRA) can be an excellent investment. Both the Roth and traditional IRA offer a number of benefits, depending on your current financial situation.
Available at branch locations or by mail.
Supporting Financial Education The Wings Financial Foundation is a 501(c)(3) nonprofit organization that provides youth and adult educational programs to fulfill a growing need for financial literacy at every age. The Foundation also administers a number of scholarship opportunities to support members' higher education. Contributions to the Wings Financial Foundation go directly to support these educational initiatives.
Wings Membership Eligibility
The Foundation also offers the opportunity for Wings Credit Union membership to individuals who do not qualify through their employment or community membership eligibility. These individuals may take advantage of the money-saving benefits of Wings membership with a minimum $5 donation to the Wings Financial Foundation.
Yes, although rewards eligibility is dependent upon the travel merchant.
No.
Please contact the airline, hotel or car rental merchant directly for any changes to your travel itinerary.
Your statement credit will be processed within 2 business days of the day on which your travel reservation was booked.
Yes, the top-up amount charged to your credit or debit card will be treated as a normal purchase and can earn points according to the standard eligible transaction requirements.
When canceling a booking or requesting a refund for a portion of your travel booking, you will work directly with the travel merchant, as your booking is associated with your Wings credit or debit card. The timing of point refunds will depend on how quickly the travel merchant processes and issues your refund.
For the best travel experience, it is required that your booking be tied to your Wings credit or debit card. This will allow you to work directly with the airline, hotel or rental car merchant if you need to alter or cancel your itinerary. Once the booking has been completed, Wings will issue a statement credit back to your account in the equivalent amount to the points you redeemed.
The Wings Member Rewards program is a points-based loyalty platform that rewards you for using Wings’ products and services. Earn points by using your Wings Member Rewards Visa Signature® Credit Card.
Your booking will post to your account before the statement credit is issued.
Members who apply for and receive the Wings Member Rewards Visa Signature® Credit card will be automatically enrolled in Member Rewards.
With Wings, you can get pre-qualified before you start looking for your home, so you'll know how much you can afford.
Down payment requirements may vary by loan type. Learn more about our different mortgage loan options.
An escrow account is a common feature of a mortgage loan. An escrow account makes it easier to pay necessary expenses on your property – like taxes and insurance – by incorporating them into your monthly mortgage payment, rather than paying them in lump sums.
PMI is typically required if your down payment is less than 20% of the home's value. It is designed to protect the lender in case you stop making payments on your loan.
The FDIC is the federal regulatory body overseeing banks while NCUA oversees credit unions. Both insure the deposits of individuals up to $250,000.
Created by the U.S. Congress in 1970, the National Credit Union Administration is an independent federal agency that insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions. Learn more at https://www.ncua.gov/about-ncua
A conversation with a Personal Teller is just as private as if a member were talking to a teller in the branch, but for greater privacy there is a handset.
No, using a PTM is the same as going to a teller window inside a branch. There are no additional fees.
PTMs can disperse cash in 1s, 5s, 20s, 50s or 100s. ATMs will only disperse in 5s, 20s, 50s or 100s.
The PTM has a camera for face-to-face transactions, a touch screen so members can enter information, a scanner to scan ID, audio via handset, earbud or speaker, receipt printer, cash and check acceptors, and it functions as a regular ATM when Personal Tellers are not available.
A Personal Teller Machine looks like an ATM, but a member can have real-time, face-to-face conversation with a Wings Personal Teller. A video camera on each side allows the member to interact with the Personal Teller located at our corporate offices. Sound is carried through speakers, a handset, or an optional headphone jack on the PTM.
Members can do just about every transaction they can do with a teller inside one of our branches. Members can make deposits, withdrawals, transfers, cash checks, make loan payments and more!
PTMs are unable to dispense change. If a check is cashed that includes change, the change will be deposited directly into the member’s account.
Wings is dedicated to putting technology to work to create a better banking experience for members. Expanding our service by adding Personal Teller Machines provides greater convenience, just as when we introduced Online Banking and Mobile Apps.
Yes, a referral is good for 180 days.
Yes, the referrer must be a current Wings Credit Union member, in good standing, in order to receive the reward. If the referrer is not a member, no reward will be sent to either party. Wings, in their sole discretion, reserves the right to refuse payment of the reward.
Contact the Customer Service team by email at info@referlive.com or by phone at (615) 864-7520.
Customer Service hours: Monday – Friday 8am – 5pm CT.
Be sure to add info@referlive.com to your safe senders list to prevent emails from being directed to your junk or spam folders.
For the most current and up to date rates, please visit our Savings Rates page.
Your savings and any accrued dividends will be transferred to your Share Savings account on the first business day in November.
If you should need to access your funds prior to the November disbursement date, you may close the account; however, any accrued dividends will be forfeited.
Voice ID is a streamlined and secure way to receive service over the phone. However, if you prefer to opt out, you can do so at any time.
No, because it's not a recording. Voiceprints are a mathematical representation of the biometric and behavioral features of your voice; a series of numbers that would not allow a hacker to reconstruct your actual voice.
There's nothing specific you need to do. The next time you call Member Services at 1 (800) 692-2274, we'll create your voiceprint while we're assisting you.
Each member will have one voiceprint associated with their account profile. If you have a joint account (say with your spouse), you will each have your own voiceprint.
If for any reason we're unable to verify your identity through your voiceprint (for example, if there's background noise), we will verify you using alternative methods.
A voiceprint is a set of traits unique to your voice pattern, created from more than 100 physical and behavioral voice characteristics, including pitch, accent, and the shape/size of your vocal tract.
Generally, yes, the slight changes due to a cold or illness won't interfere with Voice ID. In more extreme instances, we will verify you using alternative methods until you feel better.